Do I need the WhatsApp Business API?

No. Wpasis works over WhatsApp Web — you scan a QR code just like on your phone. No API, no server, no developer needed.

Can I use my existing WhatsApp number?

Yes. You don't have to switch numbers. It works with your existing WhatsApp Business or personal number.

What happens if the AI gives a wrong answer?

When the AI is unsure, it hands the conversation off to you or your team. It also only learns from your website, catalog, and docs — it doesn't hallucinate.

Which languages does it support?

40+ languages including English, Turkish, Spanish, Portuguese, Arabic, French, German, Italian, Dutch, and more — auto-detected per customer.

Yes. All data is encrypted, GDPR-compliant, and never used to train AI models. Enterprise plans include ISO 27001 compliance.

How easy is it to cancel?

One click. No long-term contract, no cancellation fees, auto-renewal is optional. Start with a 7-day free trial.

Acceptable Use Policy

This document is an English translation provided for informational purposes only. The legally binding version is the Turkish original, as required by Turkish law. In case of any discrepancy, the Turkish text prevails.

This Acceptable Use Policy ("AUP") defines the permitted and prohibited uses of the WpAsis platform operated by Web Engine Dijital.

1. Purpose

WpAsis is designed to help businesses automate legitimate customer communication through WhatsApp. This policy ensures the platform is used responsibly, ethically, and in compliance with applicable laws and WhatsApp's own terms.

2. Permitted Use

You may use WpAsis for:

Legitimate business communication with your customers.
Customer support and inquiry handling.
Appointment booking and scheduling.
Product and service inquiries.
Order updates and notifications to customers who have opted in.

3. Prohibited Activities

The following activities are strictly prohibited:

Sending bulk unsolicited messages (spam).
Phishing, fraud, or impersonation.
Harassment, hate speech, or threats.
Distributing malware or malicious links.
Sharing illegal content.
Circumventing rate limits or security controls.
Reverse-engineering or reselling the platform without authorization.

4. Identity Disclosure & Hidden Mode

WpAsis offers an optional Hidden Mode that allows the AI assistant to respond as if it were the user personally, without disclosing that it is an AI. By enabling this mode, you acknowledge and accept the following:

Full legal responsibility for use in jurisdictions that require AI disclosure.
Regulatory compliance with consumer-protection laws and the EU AI Act 2025.
Consent-based use only — you must have a lawful basis to act without disclosure.
Platform enforcement — Meta/WhatsApp may restrict accounts that violate their policies.
One-time acknowledgement is stored on your account.

5. WhatsApp Compliance

Users must comply with the WhatsApp/Meta Terms of Service at all times. WpAsis is not responsible for account restrictions, bans, or other actions imposed by Meta/WhatsApp as a result of your usage patterns. It is your responsibility to ensure your messages comply with WhatsApp's policies.

6. Enforcement

Violations of this policy are handled progressively:

Warning: First violation results in a written warning via email.
Suspension: Repeated or serious violations result in temporary account suspension.
Termination: Continued violations or a single egregious violation result in permanent account termination without refund.

7. Reporting Violations

If you become aware of any misuse of the WpAsis platform, please report it to [email protected]. We investigate all reports and take appropriate action.